DIALY
Designed a mobile app to make diabetes care more intuitive and emotionally supportive for over 422 million people worldwide affected by the condition. DIALY transforms diabetes management from feeling like medical homework into having a knowledgeable, reliable companion that helps users manage their condition with confidence.
UX RESEARCHER & DESIGNER
CONTRIBUTERS:
WARDA BAAZI OMAR
AMIR SALAD
NICHOLAS GOMES
Dec 13, 2024
THE CHALLENGE
Diabetes management often feels burdensome and overwhelming due to scattered tools for tracking glucose, medication, and symptoms. Users struggle with complicated onboarding, inconsistent daily management, and limited support tools for caregivers and clinicians. The experience needed to work for diabetics, parents, and healthcare professionals, all with different emotional and practical needs.
PROCESS
Research: Conducted user research to understand the needs of three primary user groups, diabetics, parent caregivers, and clinicians, whose journeys shaped every design decision.
User Personas: Developed three personas representing distinct user needs:
Fatma (Student Diabetic): Needs quick, discreet logging at school and simple visualizations
Ricky (Parent Caregiver): Needs real-time monitoring of his daughter's glucose levels and medication adherence
Audrey (Clinician): Needs high-level summaries, trend insights, and patient progress data
User Stories: Created stories across all personas to ensure features aligned with real needs—from discreet glucose logging to remote monitoring to treatment decision support.
System Mapping: Mapped the full user lifecycle from initial onboarding through goal setting, medication setup, daily management, and long-term progress tracking.
Wireframes: Created low-fidelity wireframes exploring onboarding, goal setting, medication setup, home dashboard, tracking, reminders, and main navigation. iIterating to improve clarity and reduce friction.
SOLUTION
Designed a unified system focused on three pillars:
Simplify complexity: Break down tasks into intuitive flows anyone could follow
Personalize the experience: Tailor guidance based on goals, treatment plans, and preferences
Build trust and clarity: Use calm colors, clear hierarchy, and accessible typography
Core Features:
Glucose tracking (manual or device-connected) with trend visualization
Medication management with schedules, reminders, and compliance tracking
Unified health dashboard with daily, weekly, and monthly insights
Personalized onboarding capturing treatment plans and goals
Secondary Features: Emergency assistance, community support forums, device integration, and educational resources.
DELIVERABLES & IMPACT
Three user personas with journey maps
User stories across all personas
System lifecycle mapping
Low-fidelity wireframes for complete app flows
High-fidelity visual design with calm UI, clean typography, and friendly iconography
The redesigned app aims to reduce the emotional burden of diabetes, improve medication adherence, increase user confidence, strengthen communication between patients and caregivers, and provide long-term insights for better health decisions.
